FALL/WINTER
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FAQ
DELIVERY & REFUNDS
What is the return policy?
Easy returns within 30 days, after we received the returned goods we'll transfer you back your money within 14 days.
For more info on returns and refunds click here.
How long does delivery take?
Please refer to our shipping & delivery page for delivery times per country.
For more info on the shipping policy, click here.
What are the shipping costs?
Shipping costs are calculated at checkout and depend on the country in which your order is placed.
For more info on the shipping times, please checkout our shipping policy.
PAYMENTS
Is my payment information secure?
Yes, we use advanced security measures to protect your payment information. Payments are processed in encrypted form via reliable and certified payment providers.
What payment methods do you accept?
NOSTRO. Only uses certified payment providers as iDeal, Bancontact, Maestro, Mastercard, VISA & AmericanExpress for secure and fast payments.
ORDERS & SERVICE
Can I change or cancel my order after payment?
Sometimes we can still make adjustments. Please contact us as soon as possible via email, chat, or social media so we can see what is possible.
How do I know if my order has been confirmed?
After placing your order, you will receive a confirmation email with a track & trace link to follow the shipment.