Return & Refund Policy

Nostro Return & Refund Policy

At Nostro, we strive to provide all our customers with exceptional service and an enjoyable shopping experience. Our return and refund policy has been carefully designed to ensure maximum satisfaction under specific conditions. Please read the following guidelines carefully regarding returns and refunds.

100% Return Guarantee on New Products

We offer a full return guarantee on all new products, excluding promotional items. Sale items are not covered by this guarantee.

Return Shipping Costs

Customers are responsible for the shipping costs associated with returns. Nostro does not reimburse return shipping costs and is not liable for any expenses incurred during the return process. Please refer to our Terms & Conditions for more detailed information.

Return Notification Deadline

Returns must be reported within 30 days of receiving the item. After this period, returns will no longer be accepted. Please respect this timeframe to qualify for a return.

Exchanges on Sale Items

Sale items cannot be exchanged, even in the case of incorrect sizing. Please ensure you select the correct size before completing your purchase.

100% Guarantee on Defective Items

We offer a full guarantee on all defective products. If an item shows manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.

Return Process

To initiate a return, please send an email to support@wearnostro.com
Once your return request has been approved, you will receive detailed instructions to complete the return process.

Return Form Requirement

Returns without a completed return form cannot be processed. Please ensure that you include this form with your return to guarantee proper handling of your request.

Refund After Receiving the Returned Product

A refund will only be issued after we have received and inspected the returned item. Once approved, the refund will be processed within 14 days of receiving your return.

Conclusion

Nostro is committed to ensuring customer satisfaction. By adhering to our return and refund policy, we can ensure that all returns are handled efficiently and fairly.
For any questions or concerns, please contact our customer service at support@wearnostro.com